Privacy Policy Terms
Bagaer values the privacy and data protection of its users. This Privacy Policy explains how we collect, use, store, and protect personal information within the scope of our services, in accordance with the General Personal Data Protection Law (LGPD - Law No. 13,709/2018) and other applicable laws. By using the application, the user agrees to this Privacy Policy.
1. Data Collected
1.1 Registration Information
Full name, email, phone number, and social security number.
1.2 Baggage Information
Flight number, departure date, and other data relevant to baggage registration and tracking.
1.3 Location Information
Geolocation data to facilitate baggage registration and prevent fraud.
1.4 Payment Information
If the app offers paid services in the future, financial information will be processed by secure payment platforms and will not be stored by Bagaer.
1.5 Usage Data and Statistics
Information collected automatically, such as interactions with the app, to enhance the user experience and improve our services. This data is used anonymously and in aggregate form.
2 PURPOSE OF DATA USE
2.1 Performance of Services:
The data collected is used for:
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Registration and generation of authenticated and encrypted digital baggage documents;
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Assistance with airlines, airport agents, and authorities in case of problems such as loss, theft, tag exchange, or fraud;
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Facilitating communication with airlines and competent authorities;
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Proof of ownership and integrity of baggage for use in administrative complaints or legal proceedings.
2.2 Analysis and Improvement of the Service
We use anonymous data to create statistical reports and improve our services.
2.3 Information Sharing
Personal information is shared only with the user's authorization, for the performance of the service, or when required by law.
3 LEGAL BASIS FOR DATA PROCESSING
3.1 Data processing by Bagaer is based on:
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The user's consent, upon accepting the Terms of Use and this Privacy Policy;
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Compliance with legal obligations, when necessary;
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Execution of the contract, to enable the service provided.
4 RIGHTS OF THE DATA SUBJECT
4.1 According to the LGPD, the user has the right to:
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Access their personal data stored by Bagaer;
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Correct incomplete, inaccurate, or outdated data;
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Request the deletion of data, except when necessary to comply with legal or contractual obligations;
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Data portability, upon formal written request authenticated by a notary;
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Revoke consent for the processing of personal data at any time.
4.2 Requests related to the rights of the data subject can be made by email to bagaer@bagaer.com.
5 STORAGE AND SECURITY OF INFORMATION
5.1 Data is stored on protected and encrypted servers, adopting best practices in information security with state-of-the-art technology and highly qualified professionals.
5.2 Bagaer uses technical and organizational measures to protect information against:
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Unauthorized access;
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Accidental or illegal alteration, disclosure, or destruction.
5.3 In the event of a security incident that may compromise personal data, Bagaer will notify users and the National Data Protection Authority (ANPD) in accordance with applicable law.
6 STORAGE TIME
6.1 Personal information will be kept:
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For the period necessary to provide the services;
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As long as there is a need to comply with legal or regulatory obligations.